Cancer Support Scotland makes every effort to ensure that the content of the site is accurate and up to date, but we accept no liability in relation to typographical errors or third-party information. Using this website should not be a substitution for professional medical care. If you have any concerns about your health or the treatment you are receiving you should discuss these with your doctor.
Cookies and how they Benefit You
Our cookies help us:
• Make our website work as you’d expect
• Improve the speed/security of the site
• Allow you to share pages with social networks like Facebook
• Continuously improve our website for you
• Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).
• Collect any personally identifiable information (without your express permission)
• Collect any sensitive information (without your express permission)
• Pass data to advertising networks
• Pass personally identifiable data to third parties
• Pay sales commissions
You can learn more about all the cookies we use below
More about our Cookies – Website Function Cookies
Our own cookies
There is no way to prevent these cookies being set other than to not use our site.
Third party functions
Disabling these cookies will likely break the functions offered by these third parties
Social Website Cookies
So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.
Cookies are set by: Facebook and Twitter
The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.
Anonymous Visitor Statistics Cookies
We use: Google Analytics and Heatmap cookies.
Turning Cookies Off
You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites
It may be that you concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.
Registered charity in Scotland no SC012867. Registered Office. Calman Centre, 75 Shelley Road, Glasgow G12 0ZE
Any personal information you provide Cancer Support Scotland will be kept in accordance with the Data Protection Act 1998.
Collection of information
Cancer Support Scotland is the sole owner of the information submitted by you anywhere on this site. We may use information gathered in compiling anonymous statistics and research in the course of the organisation’s stated role. However, we will never sell, share or rent personally identifiable information that you have submitted to this site to third parties.
You may be asked to provide us with the following information: your name, email address & telephone number. You may choose to provide Cancer Support Scotland with additional information about yourself such as your postal address. We may request further information from you later on, for example to assist us in research, but in these cases we will always email you beforehand explaining our reasons in detail.
We ask people using our on-line forms to provide contact information. This is used only to fulfil orders as stated on the on-line order forms and to enable us to contact you if we have difficulty processing your order.
Donations & Credit Cards
Any information and credit card details you send to us using our donation page are encrypted so it cannot be intercepted over the internet by anyone else.
Buy a Brick
We reserve the right to refuse and refund any donations made as a part of this campaign where a “named” brick may be deemed inappropriate or offensive. We also reserve the right to refuse and refund donations where it may contradict our Fundraising Policy. The buy-a-brick campaign forms part of the wider Take Care Appeal. Should donations raised amount to more than is needed for the capital element of the appeal the surplus will be put towards the wider Take Care Appeal to help fund the service delivery and move involved with the new Calman Cancer Support Centre.
Analysing site and advertising activity
This website uses web analytic services including Google Analytics, a service provided by Google, Inc. (‘Google’). These services use ‘cookies’, which are text files placed on your computer, to help us understand how people use our site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored on third party servers (Google’s servers are in the United States) for the purpose of evaluating use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. This information may also be transferred to third parties where required to do so by law.
Acceptance of Services from Cancer Support Scotland
If you have any doubt that by receiving a therapy could have adversely affect your health you should consult your doctor, prior to ticking the Terms and Conditions.
Cancer Support Scotland can only offer its service to cancer patients, your immediate family or your primary carers. The exception to this is our Chiropody service and this is for people directly affected by cancer.
If a client has completed and ticked to accept the CSS Booking System Terms and Condition and CSS find the information client has supplied is incorrect, in order to protect CSS and clients, we reserve the right to decline CSS services until the correct information has been supplied and verified.
If a client declines to complete or cannot complete the client record form, CSS reserve the right to decline CSS services. Where possible we will aim to help our service users complete their client record forms.
CSS cannot provide therapies without full and accurate information.
Cancer Support Scotland has the right to change the therapist without prior notice.
Cancer Support Scotland has the right to refuse its services to Clients, if Cancer Support Scotland believes alcohol, drug, abusive behaviour is concerned or if they are not directly affected by cancer.
By using the service, you will undertake our feedback questionnaire, so we can inform our funders, supporters and stakeholders of our work. This information will be anonymised.
Should you wish to complain about the service, Cancer Support Scotland has a complaint procedure this is available on request from Cancer Support Scotland on 0141 337 8199
Attending for Complementary therapy:
At the clients first visit the client must complete a client user’s record form and a therapy goals form. This will be a reviewed at the end of the session to ensure the original goals were met. Cancer Scotland has the right to use this information for statistical purposes.
Using the client record form the Complementary Therapist will assess the client’s needs and recommend an appropriate complementary therapy. They will always ensure that they recommend only complementary therapies that they know to be safe and that the client has discussed having complementary therapies with their doctor or oncologist.
If a client has cancer, any underlying medical condition or is undergoing treatment and the client have not discussed having complementary therapy with their doctor, the Complementary Therapist will explain that they can only provide therapies with no contra indications, e.g. Reiki or guided relaxation.
At the end of a client’s 4th session, the Complementary Therapist will review their situation. If the service user is coping well with their situation both physically and emotionally, they will explain to the service user on the 5th session that the 6th session will be their last session. The Complementary Therapist will explain that if the client’s circumstances change they are welcome to come back and use our complementary therapy service again. CSS will explain that they can use the drop in facilities at our Calman Cancer Support Service, including Talking Therapy and any of our other services.
If the client has terminal cancer and/or is experiencing any severe emotional or physical conditions, the Complementary Therapist will take the clients details to the two weekly case reviews with the Service Manager. During this meeting CSS will decide how many extra sessions the service user will be offered.
It is expected that a client with terminal cancer will be offered on going monthly complementary therapies, all other cases will be dealt with case by case to ensure that the service user’s needs are met and that they remain therapeutic, encouraging the service user to move on to the next part of their recovery journey and does not encourage dependency on our service.
Attending for Counselling:
All clients are offered unlimited counselling sessions. The sessions will come to an end with the agreement of the counsellor and the client. This may vary when a counsellor has contracted to limit the number of counselling session with the client or when the counsellor and service user have agreed that the sessions are no longer of value to the client.
If during a client’s first or subsequent visits the counsellor establishes a reason why they cannot provide appropriate counselling sessions, the counsellor will refer the client to another counsellor within Cancer Support Scotland or refer the client back to their G.P, Psychiatrist or a clinical psychologist. This will be discussed with the Service Manager of Cancer Support Scotland.
If a client has mental health problems or is struggling with his emotions or cognitive skills due to their cancer treatment or cancer, e.g. brain tumour and this is out with the skills levels of our therapists, we will offer to refer the client to the Beatson Clinical Psychotherapy department and explain that as a charity we cannot provide the client with the level of therapy that the client require.
If a client is concerned/worried about their radiotherapy treatment, the therapist will offer to refer the client user to a NHS employee from the radiotherapy department for help and support regarding the clients treatment plan.
When a counsellor is concluding a client’s session and they or the client discuss returning at a later stage, it will be explained to the client that they may have to go back onto the waiting list if there is one at the time of their request. If the client calls and CSS in crisis, they may be moved up the waiting list, this is with the agreement of both the service manager and the counsellor.
As per normal therapeutic guidelines, counsellors will not normally see clients who are friends, carers or family members of an existing or client. If friends, carers or family members request Talking Therapy sessions, they will be offered appointments with another counsellor. The only exception to this is Couples Talking Therapy.
Clients cannot see more than one talking therapist at one time, e.g. they cannot see a CBT counsellor and another counsellor at the same time. The only exception to this if the client is attending couples counselling, they may also be seeing another counsellor for one to one counselling.
Clients can attend complementary therapy and talking therapy sessions at the same time. Both records are separate and the therapies are treated independently of each other.
Counsellors may request an extension to a client’s Complementary Therapy sessions if the counsellor feel that it would therapeutically and be of benefit the client. This will be done via with the agreement of the Service Manager and the Complementary Therapist.
Cancer Support Scotland only offers talking therapy sessions in Calman Cancer Centre, at an Outreach Service or via On Line Video Talking Therapy (when available). We do not provide home, hospital or telephone Talking Therapy.
If a client requests a letter or evidence that they have attended Counselling sessions at Cancer Support Scotland, the client must put the request in writing, this must be addressed to the Service Manager. All information will only be disclosed in accordance with Cancer Support Scotland’s Data Protection Policy.
All Cancer Support Scotland’s counsellors are members of a Counselling or Psychotherapy governing body, they will abide by their code of ethics. They will also abide by Cancer Support Scotland’s Volunteering, Data Protection and Confidentiality Policies.
Attending for Chiropody:
Cancer Support Scotland’s chiropody service is available to anyone who has had a cancer diagnosis and is suffering pain or discomfort due to their cancer treatment.
Clients can have up to six chiropody sessions.
At the clients first visit clients must complete a client record form, which takes their basic medical history.
Using the client record form the Chiropodist will assess the client’s needs and recommend a treatment that aims to meet the client’s needs. The Chiropodist will always ensure that they recommend only chiropody treatment that they know to be safe.
At the end of a client’s 4th session, the Chiropodist will review their situation. If the client is coping well with their situation or if the damage is no longer due to their cancer treatment. The chiropodist will explain to the service user on the 5th session that the 6th session will be their last session.
The Chiropodist will explain that if their circumstances change they are welcome to come back and use our services again. CSS will explain that they can use the drop in facilities at our Calman Cancer Support Service, complementary therapy, talking therapy and any of our other services.
If the clients condition is not going to improve or if their cancer will require long term treatment, which will result in ongoing foot problems, the Chiropodist will take the clients details to the two weekly case reviews with the Service Manager. During this meeting CSS will decide how many extra sessions the service user will be offered.
Cancelation and No Show for appointments
A client can cancel their appointment at any time and rearrange it for a different date or time. We ask you contact us directly to make change your appointment.
Clients who fail to turn up for their appointment will be noted and if not showing for appoints continues, Cancer Support Scotland has the right to refuse therapy.
If a new client user fails to attend their first therapy session without cancelling, they will be sent a letter/email offering another appointment, if they fail to respond within 3 working days, the appointment will be offered to another person on the waiting list. If they contact CSS after this period, they will be put onto the bottom of the Talking Therapy and/or Complementary waiting list, if there is not an available at the time.
If an existing client user fails to attend a Talking Therapy session and fails to contact CSS a letter/email will be sent to the client. If we don’t hear from the client within 3 working days, the client’s appointments will be offered to someone else. If the client contacts us at a later stage and there is a waiting list the client will be put back to the bottom of the list. The only exception to this is if there are circumstances such as illness, this will then be at the discretion of the Service Manager and the counsellor.
Donations to the Charity
All the services the Charity provide to Clients are free at the point of deliver, should you wish to make a donation. Any information and credit card details you send to us using our Cancer Support Scotland donation page are encrypted so it cannot be intercepted over the internet by anyone else.
Cancer Support Scotland makes every effort to ensure that the content of the site is accurate and up to date, but we accept no liability in relation to typographical errors or third-party information. Using Cancer Support Scotland services should not be a substitution for professional medical care. If you have any concerns about your health or the treatment you are receiving you should discuss these with your doctor.
Cancer Support Scotland is a registered charity in Scotland (SC012867). Registered company (153568) Registered Office of Cancer Support Scotland is Calman Centre, 75 Shelley Road, Glasgow G12 0ZE
We encourage linking to our site from other websites, although we do not accept any responsibility for the accuracy or quality of the information external to the Cancer Support Scotland website. In terms of reciprocal linking by Cancer Support Scotland to other websites, we only link to recognised registered charities or relevant partners. We do not endorse any commercial organisations.
All material on this website is protected by copyright. Although users are encouraged to view, print and download the contents for personal use, the material on this website or any part of it is not to be incorporated or distributed in any work or in any publication in any form, nor used for any commercial purposes.
In order to use our logo for your own purposes you must first gain permission from a member of the Cancer Support Scotland Team (this cannot be just a phone/face-to-face conversation and must be accompanied by a letter/email).
The full logo must always be used along with our Charity Registration number SC012867.
If our logo is used for purposed not discussed or agreed to, we have the right to request that you remove it from your materials.
Please call the office on 0141 337 8199 or Freephone 0800 652 4531 if you would like to discuss this further.
All photos used within this website have the permission of the subject. Some pictures used are posed by models.
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