Terms and Conditions


Cancer Support Scotland means Cancer Support Scotland (Tak Tent), a charity registered under number SC012867. A company limited by guarantee registered under number 153568 in Scotland with its registered offices at Calman Centre, 75 Shelley Road, Glasgow, G12 0ZE

‘Website’ means cancersupportscotland.org

‘You’, ‘your’ and ‘yours’ means the person(s) accessing the Website.

‘We’, ‘us’ and ‘our’ means Cancer Support Scotland.

‘Material’ means any information, data, text, graphics, links, programming code or other material published, contained or available on the Website.

‘Terms and Conditions’ means the terms and conditions set out below, including where applicable, the ‘Registration Terms and Conditions’ (defined below).

 General terms and conditions

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.
  • The materials on this site, such as documents, files, text and graphics, are protected by copyright, trademark laws, design rights, database rights and other intellectual property rights, which are the property of Cancer Support Scotland or a third party.
  • You may print pages from this website for your personal use. You may also distribute pages to others provided you do not do so for profit.
  • All trademarks reproduced in this website, which are not the property of, or licensed to Cancer Support Scotland, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive and continue to be binding and enforceable.
  • These terms shall be governed by and interpreted in accordance with the laws of Scotland which shall have exclusive jurisdiction over any disputes.
  • Cancer Support Scotland, its officers, employees, contractors or content providers shall not be liable for any loss or damage arising from or otherwise in connection with your use of this website or any information, services or content on this website.

How we use your data

  • For information on how we use your data, please read our Privacy Policy


If you buy goods (for example, products) from Cancer Support Scotland over the phone, in person or online, you are entitled to the following protections in addition to your standard consumer rights:

  • You may cancel your purchase within 14 days of delivery of the goods by contacting us and letting us know.
  • You must then return the goods to us within 14 days of cancellation (at your own cost).
  • If the items you purchased are returned in the same condition they were sold, you are entitled to a full refund.


If you feel that we have not treated you fairly in accordance with the terms and conditions on this page and would like to complain, you can make a formal complaint by emailing us at info@cancersupportscotland.org

Wellbeing Service Complaints

If you are receiving our wellbeing services, please try to talk your concerns over with the staff member/volunteer providing the service if you can.

If you have a complaint or a concern about our wellbeing services, you can:

  • Call our Head of Wellbeing Services on 0141 337 8199
  • Email us at info@cancersupportscotland.org
  • Write to us at Head of Wellbeing Services, Cancer Support Scotland, Calman Centre, 75 Shelly Road, G12 0ZE

Cancer Support Scotland aim to resolve first stage complaints within 20 working days of receipt, second stage within 20 working days of receipt, and an outcome reached within 38 days after receipt of an appeal.

Full Wellbeing Service Complaints Procedure is available to be viewed and downloaded as a PDF here.

Counselling Complaints to COSCA

COSCA is the professional body for counselling and psychotherapy in Scotland. Cancer Support Scotland is an organisational member and we are therefore also covered by the COSCA Complaints Procedure.

In the event that a complaint is not resolved satisfactorily by the Cancer Support Scotland Wellbeing Services Complaints Procedure, it is possible to refer a complaint to COSCA.

16 Melville Terrace

01786 475140


COSCA will, on receipt of the complaint, verify that the members complaints procedure has been followed and the outcome was lawful, reasonable, and properly explained.

Complainant will have 28 days to complain to COSCA

Outcome Report to COSCA

The Outcome Report to COSCA at the Conclusion of Complaints Proceedings will be submitted to COSCA. The Outcome Report will be submitted immediately or within one month of the conclusion of our complaints process. COSCA will publish upheld complaints and their sanctions regarding COSCA Individual Members or Member Organisations.