We understand that it is not always easy for our clients to visit us at our centre at Gartnavel. Many must travel long distances, which takes up a lot of time, or sometimes people do not always feel up to leaving their homes.

OVTTIn order to cater for these clients’ needs we now offer an Online Video Talking Therapy (OVTT) service. This allows people to access our services from the comfort of their own home, at a suitable time during the day.

The service uses Skype, a free application which enables users to make video calls over an Internet connection. OVTT sessions have the same structure and continuity of face-to-face therapy and are conducted in a private room, maintaining the same standards of privacy and confidentiality.

What you need

If you plan on using the service you should have a Skype account and access to a device with an Internet broadband connection, a web camera and a microphone. It is also important that you undergo the session in an environment where you feel comfortable and will not be disturbed.

If you do not have a Skype account you can get one here. Signing up only takes a few minutes and is secure, free and simple.

Making an appointment

If you are interested in this service, call our centre on 0141 337 8199 or freephone 0800 652 4531 for more information. You will be informed of your therapist’s name and the time and date of your appointment.

Your therapist will call you on the day, and you must be logged in to Skype with your status set to 'Online' at the time of the call. If there are any problems with connecting the call over Skype, your therapist will phone you on the contact number you have provided.

User guidelines

If other people have access to your Skype account, it is advised that you always clear your conversation history.

Cancer Support Scotland are unable to accept responsibility for any software problems you may encounter through use of this service.

In registering with Skype, you agree to their Terms of Use.